Terms & Conditions | Flawless A By Tina

Terms and conditions for Flawless Aesthetics by Tina

Thank you for choosing Flawless Aesthetics by Tina ❤️

These Terms and Conditions apply to treatment bookings made through my website and booking system. By booking an appointment, you confirm that you have read and agreed to these terms.

Booking fee

A non refundable 20% booking fee is required to secure your appointment. This fee is deducted from your treatment cost.

With more than 48 hours notice, your booking fee can be transferred to a new appointment.

Cancellations and rescheduling

You may cancel your appointment online at any time.

For cancellations made 24 to 48 hours before your appointment, the booking fee will be retained and 50% of the treatment price may be charged to your saved card.

For cancellations made less than 24 hours before your appointment, or if you do not attend, 100% of the treatment price may be charged to your saved card.

You may reschedule your appointment online up to 48 hours before the appointment time.

Age and medical information

You must be at least 18 years old to book or receive treatment.

You may be asked to provide proof of age at your appointment. If you cannot provide proof of age when requested, treatment will not go ahead and your booking fee will not be refunded.

You must complete all consultation and consent forms honestly and accurately. This includes information about your medical history, allergies, medication and previous treatments.

Missing or inaccurate information may mean that your treatment cannot go ahead.

Please tell me if anything changes after completing your forms and before attending your appointment.

Arrival and lateness

Appointments are private and one to one.

Children under 6 cannot attend appointments.

Please do not arrive early, as I may still be with another client. If you do arrive early, contact me on 07498 257736 and wait for confirmation before approaching the clinic.

If you are more than 10 minutes late, your treatment may not be able to go ahead and the cancellation policy may apply.

Aftercare

I will explain the relevant aftercare advice at your appointment. This advice will also be emailed to you afterwards.

You are responsible for following the aftercare advice provided.

If you have any concerns, side effects, complications or an allergic reaction, contact me promptly on 07498 257736.

You may be asked to return for an assessment.

If you have severe symptoms or believe you need urgent medical attention, seek appropriate emergency medical help.

Complications and suitability

Completing a booking or consent form does not guarantee that a treatment will be suitable for you.

Suitability will be assessed by my prescriber or qualified practitioner where required.

I may refuse or postpone treatment if I believe it is not safe or appropriate.

I cannot diagnose medical conditions through messages or photographs.

Please do not stop or change any prescribed medication without speaking to your doctor or prescriber.

Prices, payment and refunds

Prices may change from time to time, but confirmed bookings will not be affected.

Any remaining treatment balance is due on the day of your appointment and can be paid by cash or bank transfer.

Refunds are not offered for completed treatments or opened or used products, unless required by law.

If you are unhappy with your treatment, please contact me so your concerns can be reviewed.

Complaints

Formal complaints should be sent in writing to info@flawlessaestheticsbytina.co.uk.

Please include your appointment details, the treatment received, the date of your appointment and a clear description of your concern. Photographs may also be helpful where relevant.

I will review your complaint and respond as soon as reasonably possible.

Rearranging appointments

If I am unwell or an emergency arises, I will contact you as soon as possible to arrange another appointment.

Your information

Your personal and medical information will be held securely in the booking system and used for your appointments and care.

It may be shared with your prescribing partner or pharmacy for prescription treatments, or where needed for your safety, insurance, legal or regulatory requirements.

Records are kept in line with applicable requirements.

Please read my Privacy Policy for more information about how your personal information is collected, stored and used.

Wix accounts and loyalty points

You can book an appointment without creating an account.

Creating a free account allows you to view your appointments, manage bookings, update your details and access your loyalty points and rewards.

Existing clients whose information was transferred from Ovatu should use the same email address they previously used so their transferred bookings and loyalty points remain linked correctly.

New clients should use the email address connected to their Wix account and bookings.

Other services

Training courses, memberships, gift cards and treatment packages may have separate terms and conditions. These will be provided at the time of booking or purchase.

Thank you for understanding and supporting my small business. I look forward to welcoming you to Flawless Aesthetics by Tina.